Coronavirus update

Rest assured we will continue to provide care for your pets during the COVID-19 pandemic. If you have any concerns about your pet’s health or welfare, please call us and we can arrange a telephone consultation.

If you need to visit us to collect flea and worming treatments, food, or repeat medications, please call us first; we may be able to post these to you or arrange a safe collection.

If your pet is due vaccinations, these may be temporarily postponed at this time and can be arranged with us as soon as our regulator (RCVS) allows us to do this. If you have a puppy or kitten, or have a specific vaccination query, please call us for advice.

If you have signed up to receive reminders from us, we will write to you to remind you when the social distancing restrictions have been lifted. You can ask us to sign up to receive free reminders from us if you haven’t already!

If you are a member of The Healthy Pet Club, you will still be able to access your vaccinations as soon as the social distancing measures are lifted, and you can still access your flea and worming treatments either by post or safe collection arranged with the practice. Remember you can still use your 10% discount on our day-time telephone consultations.

If you are invited to visit one of our vets for an appointment, we will maintain social distancing of 2 metres and arrange to collect your pet from you outside our premises and contact you by phone to discuss the consultation.

We may need to direct you to another branch in our veterinary group at this time, please rest assured that our colleagues will advise what to do, where you can be seen and where you can collect medicines.

Rest assured, we’re here to help; please call us for advice or a teleconsultation.