Veterinary Nursing Awareness Month - meet the rest of the team - the Receptionist

During Veterinary Nursing Awareness Month we’re also taking the opportunity to introduce you to some other members of the practice team. We'd love you to be familiar with our job roles and be confident about who you are speaking with when you come in to the surgery. Maybe some of you are considering a career in the veterinary world and would like to know more about how to get started!

This is Jessica one of our receptionists. At Severn Edge our small animal receptionists wear lilac shirts and black jumpers or cardigans.

As the first point of contact for every client that visits or calls us, receptionists are the backbone of the practice and the importance of their role cannot be underestimated. No two days are the same in veterinary practice and theirs is naturally a hugely varied and busy role with client care as their priority.

While no formal qualifications are required many of our receptionists have academic or work experience backgrounds in areas like business administration and customer service and will have accumulated valuable industry knowledge during their time in practice. Many also hold special interests in areas such as pet behaviour and bereavement care, and all share a passion for animals and their welfare.

Behind the scenes there’s also a team of practice managers and administrative support staff who keep everything ticking along as it should!