Terms and Conditions of the Online Prescription Service

This service provides a quick and convenient way for people whose animals are already registered with the surgery to order repeat prescriptions for medication or treatment of their pets.

With the exception of routine treatments (shampoos, worming and flea treatments) we are obliged to examine animals on long term medication regularly. With certain drugs, this interval may be as often as every 3 months. We have to perform these examinations to make sure that the medication is still appropriate and safe to continue using with your pet’s condition. We also need to assess whether your pet’s weight has changed (which may alter the drugs dose) and we get to address any new concerns that you may have with regards to any aspect of your pet’s health.

Each application for a repeat prescription has to be checked against the animal’s history by a veterinary surgeon and once the drugs have been dispensed, a further check is performed to ensure that everything is correct. Therefore, as the applications have to be processed carefully, we need adequate time to complete the dispensing.

Online applications received before 11am, from Monday to Friday will be dispensed after 2pm the following day. (Applications received over the weekend will be processed on Monday and therefore will be ready for collection after 2pm on Tuesday.)

We ask that urgent applications are telephoned through via the phone service at your local branch.