Terms and Conditions - Pets

Thank you for entrusting the care and attention of your pet to the Severn Edge Veterinary Group. The following details our Practice Terms and Conditions. Some aspects of the Terms may not be relevant to you and we request that you ask for further explanation/clarification if required.

Fees
All fees, diets and drug charges are subject to VAT at the current rate. Fee levels are determined by the time spent on a case and according to the drugs, materials, consumables and diets used. You will receive a detailed fee note for every consultation, surgical procedure or transaction with us.

Methods of Payment
Accounts are due to settlement at the end of the consultation, the discharge of your pet or upon collection of drugs/diets. You may settle the account using: CASH or CREDIT/DEBIT CARD – Switch, Solo, Mastercard, Visa, Delta.

Estimates of Treatment Costs
We will happily provide a written estimate as to the probably cost of a course of treatment. Please bear in mind that any estimate given can only be approximate – often a pet’s illness will not follow a conventional route.

Settlement Terms
Should an account not be settled by the end of the calendar month, then a reminder will be sent with an additional accounting fee in respect of administrative costs incurred. Should it be necessary for further reminders to be sent, further charges will be incurred. These however may be deducted if payment is made promptly. After due notice to you the client, overdue accounts will be referred to our Debt Collection Agency and further charges will be levied in respect of cost incurred in collecting the debt, such as production of reports, correspondence, court fees, attendance at court, phone calls, home visits etc. Any cheque returned by our Bank as unpaid, and Credit Card payment not honoured and any Cash tendered that is found to be counterfeit will results in the original account being restored to the original sum with further charges added in respect of bank charges and administrative cost together with interest on the principle sum

Inability to Pay
If, for any reason, you are unable to settle your account as specified, we ask you to discuss the matter as soon as possible with a member of staff. Please note that instalments or part-payment of any account may ONLY be sanctioned with the express permission of a member of the Management Committee.

Pet Health Insurance
Severn Edge Veterinary Group strongly supports the principle of insuring your pet against unexpected illness or accident. Please ask for advice about insurance from any member of staff. Please be aware that it is your responsibility to settle your account and then reclaim the fees from your insurance company.

Complaints and Standards
We hope that you will never have recourse to complain about the standards of service received from the Severn Edge Veterinary Group. However, if you you feel that there is something you wish to complain about, please direct your comments in the first instance to one of the Branch Managers..

Ownership of Records
Case records including radiographs and similar documents are the property of, and will be retained by the Severn Edge Veterinary Group. Copies with a summary of the history will be passed on request to another veterinary surgeon taking over the case.

Ownership of Radiographs and Similar Records
The care given to your animal may involve making some specific investigations, for example taking radiographs or performing ultrasound scans. Even though we make a charge for carrying out these investigations and interpreting their results, ownership of the resulting record, for example a radiograph remains with the practice.

No additions or variation of these conditions will bind the Practice unless it is specifically agreed in writing or signs by one of the Practice Partners. No agent or person employed by, or under contract with, the Practice has the authority to alter or vary these conditions in any way.